Cox the Saddler
About Cox the Saddler
COVID19 UPDATE - updated 5th November 2020
Please be assured, we are shipping orders online as usual. We managed this during the first lockdown and we are again now.
For High Street shoppers, to help slow the spread of COVID19 and to protect our staff and the people of Chesham, we are closing our doors to the public for the forseeable future.
If you have an urgent enquiry, there will be staff on the premises continuing our work online, so do call 01494 775577 (hours below) and we will do our best to help.
Most of our products can be ordered via www.saddler.co.uk and we do not charge postage for UK delivery addresses.
Orders placed before 3.00 p.m. will usually be delivered the next working day.
This saddlery was not closed by the English Civil War, the First World War or the Second World War - we will be back to serve the people of Chesham.
A note to our lovely elderly customers, we will miss our chats about the Chesham of the past and the role Cox the Saddler had to play and we are sure you will too. Please do not be lonely, call Silverline on 0800 4 70 80 90.
Sara & Paul
Closed on the High Street. Online we remain open 24/7 and can be reached by phone Monday-Friday 9.30am to 4.30pm
Use this address for correspondence and returns - or just to shop!
UK: 01494 775577
International: +44 1494 775577
History of Cox the Saddler
Herbert Harry Cox, the first Cox the Saddler, was born in 1862, the son of William and Betsy Cox of Hemel Hempstead.
Herbert came to Chesham in the 1890s highly recommended as an apprentice to William Lacey, saddler and harness maker, the third of that name and craft, who had no children but wished to ensure that his family's business should continue at Lacey's Yard. It takes five to seven years for a saddler to learn his craft, but in a sense he is learning all his life.
The earliest deed of the building housing Cox the Saddler was drawn up in 1649, the year that Charles I was executed, and it is believed that the premises has always been a saddler's. Some of the shop's old beams have been uncovered, salvaged centuries ago from broken-up ship's timbers.
The Lacey family, who stitched saddle and harness under this roof from the late eighteenth century, could not have chosen a better successor than Herbert Cox, who worked for the farms all around Chesham, especially on the Hertfordshire side and remembered them all. He eventually took over the business in 1911.
In later years he transferred the enterprise to his younger son Wilfred, but continued to work diligently at his stool at the back of the shop until the age of 85, always wearing his bowler hat.
In the early years, saddles were the main work as they were in great demand
for farmers, riding enthusiasts and the local breweries. Also advertised were
During the Second World War, Wilfred gave priority to the repair of footballs, new ones being almost unobtainable. He too showed a remarkable tenacity for hard work, continuing with a few saddlery odd-jobs until the age of 89 and attributing his good health in old age to a trade which was always a challenge and a way of life. He entrusted his business to his son Desmond who became a founder member of Chesham Round Table, chairman of the Youth Centre and a trustee of our educational charities.
In the 1950s, Desmond took on his cousin Richard Hearn as an apprentice. Over a period of forty years Richard developed the gunroom, saddlery, workshop and clothing facets of the business, remaining at Cox's until March 1996.
In 1980 Desmond Cox sold the business to handbag manufacturer David Heistercamp, who in turn transferred the business to Keith and Sandra Jeffrey in 1989. Their son Paul took over as manager in 1995. After the death of Keith Jeffrey in 1999 their daughter Sara Clark joined the business as Marketing Manager, using her IT skills to create the Cox the Saddler Ltd. web site www.saddler.co.uk
Although Cox the Saddler has been a limited company since 12th August 1981, it retains the atmosphere of a friendly family business, committed to service and customer satisfaction as always.
from stories by Dr ARNOLD BAINES, JULIAN STEPHENS and PHIL COX
Compiled by PETER HAWKES
THIS IS OUR ACCOUNTANT'S ADDRESS AND SHOULD NOT BE USED FOR CORRESPONDENCE OF ANY KIND. THERE IS NO COX THE SADDLER RETAIL OUTLET AT THIS ADDRESS.
Company No. 01579441
Your Shopping Bag
|YOUR SHOPPING BAG|
I’m a relatively new customer to you. Just bought the one item so far. A lovely Belsay jacket. Which I have to say, I’m thrilled with.
Today I received an email from you about Black Friday. I was very taken by this email because it was full of good old fashioned Christmas spirit. Something that is sadly lacking in life these days. Also something that is very much missing in the hundreds that fill my email everyday.
I just wanted to let you know that I will indeed take your refreshing advice and buy my Barbour from you throughout the year. I was really pleased with my first purchase. The service from you was exemplary. I can’t recommend you highly enough. I’m all for supporting family business and look forward to buying from you again in the near future.
A huge well done for being so brilliant. A Merry Christmas to you all
Lisa H., County Durham
After a Google search I visited the website for Cox The Saddler. Their price for the items I sought was extremely competitive including Royal Mail Special Delivery. The items were despatched extremely quickly and arrived the next day. Sadly the item didn’t fit my husband, I emailed Cox The Saddler to this effect, and was quickly advised on the refund process. Once they received the returned items I was refunded with a friendly email advising me as such.
I will certainly look to use Cox The Saddler again and highly recommend their friendly service and value.
Amanda C., Gwynedd
Dear Sara and Paul,
I just wanted to let you know that the Barbour flat cap which I ordered arrived safely and very promptly on New Year’s Eve. Thank you so much for operating such a super service.
My best wishes to both of you.
Jeremy S., Bolton
Brilliant thanks Paul
I was delighted to find your website and hoping the clasp will work to fix my broken Mulberry messenger bag.
I will subscribe as some tempting offers there!
Audrey M., Kildare
Just to say how delighted I was with the Barbour Tisbury Jumper (Ruby) and the speed at which you (and Royal Mail!) delivered the jumper, many thanks.
Based on the quality, look and fit I have placed another order, same jumper but in deep blue, see below.
Really appreciate your help.
Keep safe and have a happy Xmas & New Year.
Mike L., Suffolk
Dear Sara and Paul, Thank you very much for your email concerning my order and it's despatch. I am extremely impressed with your service. I have subscribed to your
newsletter and I look forward to doing further business with your company in the future. Both my wife and I are 'shooters' and we are always on the lookout for good country clothing and accessories. With best wishes to you both
Tom R., Perthshire
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