Cox the Saddler
Terms and Conditions
Making a purchase
Making a purchase could not be easier. Just browse our on-line catalogue, click the 'Add to Cart' button on any items you wish to buy. Your shopping cart is always on view, on the right of the screen.
After you have finished your selections, click on "Checkout" and you will be asked for a few details which we need to be able to satisfy the order. Alteratively, to delete items from your shopping cart at any time, simply hit the 'remove' button in the shopping cart section of the page. You can also manually up-date the quantities required if necessary before proceeding to the checkout.
We accept credit card payment. If you are shopping from outside the U.K., place your order and your credit card company will convert the transaction to your currency. (We provide approximated dollar, yen and Euro values but the Internet is full of currency converter programmes, just put 'currency convertor' into your search engine.) The precise conversion rate is decided by your credit card company at the time of purchase.
We accept most credit and debit cards, including American Express. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.
Payment by cheque is no longer accepted.
We recognise that whilst many of our customers enjoy the efficiency of ordering over the Internet, other customers may like to visit us at our shop in Chesham, Bucks., England. If you do visit us, please note that the heavy overheads involved in running a shop, mean that the prices of goods may be different than that shown on the Internet.
Please note that where the card holder name and address do not match the shipping address, an order may be subject to delay (whilst we make security checks) or even cancellation. It is an offence to order goods using the credit card of a third party.
With immediate effect and for the forseeable future, the following will apply;
Goods ordered by 1.00p.m. and in stock will be shipped Mon-Fri via Royal Mail 1st class, recorded or Special services (depending upon the value of the item). Please note these services are no longer guaranteed to arrive at U.K. addresses the next day and as the situation is fluid, we are unable to advise customers when delivery will be made, although Royal Mail endeavours to provide the best service possible under current conditions.
For up-to-date information on the International Tracked & Signed Royal Mail service we use, please refer to the COVID19 incident bulletin on their web site. This gives country by country status reports. Please check the status of your country before placing your order with us, as we will ship but are unable to guarantee delivery within a reasonable time frame. Parcels shipped to countries where the service has been suspended will be held at the Royal Mail depot in Langley indefinitely.
Government advice regarding the handling of parcels after delivery is evolving, so please keep abreast of current guidelines.
USUAL SERVICE OUTSIDE COVID19 LOCKDOWN
Where we have the item ordered in stock, it will be despatched the same day if the order is placed before 3.00p.m., or the next working day otherwise. If the item is not in stock and this is likely to mean we are unable to ship within 10 days, we will be in touch to advise of the new lead time, or to offer an alternative product.
Royal Mail First Class delivery (which is our standard service) is not guaranteed to be delivered next day but we find that in most cases, it is delivered next day. The exception tends to be highlands and Islands where delivery usually takes 2 days. Obviously if Royal Mail staff members are involved in industrial action at any time, this may have an adverse affect on deliveries. We will however do our best to make alternative arrangements if delays become prolonged.
International deliveries weighing up to 2kg usually arrive at most destinations in 5-8 working days. This does not however take into account local Customs delays. Parcels weighing over 2kg can take up to 28 working days to arrive but in our experience, even tend to arrive in Australia after about 10 working days.
If your parcel fails to arrive, please notify us within 20 days of despatch, or we will be unable to trace the parcel or to reimburse for loss.
Some products on this site are age-restricted and we will only sell these to people who are over 18. To prove your age and enable the purchase of age-restricted products, you must resgister with us and send us evidence of your age. If you are interested in buying age-restricted products such as knives from us, please register then send a copy of your birth certificate, driving licence or passport showing evidence of your age, in an envelope marked "confidential" to:
Cox the Saddler
23 High Street
We will then keep your documentation safely and enable you to buy these products in future.
If you have any questions about this, please contact us on 01494 775577. Age verification is a legal requirement for some products and we have chosen this method to keep costs to a minimum, so we do not have to pass any extra costs onto you, the customer.
If your item is not in stock, we will back order for you. Most items return to stock within around 10 days but you will usually be contacted, with the option to cancel your order, in case you would rather not wait.
What to do if you have a complaint
Should you need to make a complaint about our goods or services then please write and return the product (if applicable) to us at the following address;
Cox the Saddler Ltd., 23, High Street, Chesham, Bucks., HP5 1BG.
In your letter please state:
The nature of your complaint
When the product was purchased, if applicable
your order number if at all possible (as this will help us deal with your complaint promptly)
Your daytime contact details, including an email address if applicable
Your full mailing address including postcode
Please also refer to our terms and conditions.
We are a member of the British Equestrian Trade Association. If you have complained to us and we have been unable to resolve your complaint, you may then be entitled to refer to this independent body.
Who regulates Cox the Saddler
The British Equestrian Trade Association (BETA) is the independent body that regulates the British equestrian industry, including retail outlets. Cox the Saddler Ltd. is regulated by the British Equestrian Trade Association, which encourages professionalism and establishes safety standards throughout the trade.
Our BETA Registration Number is 1642
Telephone: 01937 587 062
Fax: 01937 582 728
You may check this information and obtain further information about how BETA protects your interests by visiting the BETA website or by contacting BETA on the number above.
For details of your consumer rights, visit your local Citizens Advice Bureau or web site.
Our local trading standards office is based at; County Hall, Walton Street, Aylesbury, HP20 1UP. Tel: 08453 708090
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Please note if you are outside the European Union, you may be charged customs duty. As local rules apply, we are unable to give advice on how much this might be.
Credit Card Security
We use Sagepay for credit card processing, the numbers provided are processed securely and we hold no details of your credit card at all.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee, with the exception of made-to-measure jodhpurs and walking sticks cut down to below 85cm in length. Your statutory rights are unaffected.
If you need to reach us, please email us on email@example.com, alternatively, you can call on International +44 1494 775577 or write to us at 23, High Street, Chesham, Buckinghamshire, HP5 1BG, United Kingdom.
Customers in the European Union have the right to withdraw from the purchase of an item within fourteen working days of the day after the date the item is delivered. That means the date of the final shipment if it was shipped in parts. This applies to all our products, except for items which are made-to-measure e.g. Gorringe jodhpurs. We regret that neither can we accept cancellations of contracts for the purchase of items cut from a roll e.g. leather strapping or cut to size e.g. walking sticks.
This applies when you purchase goods or services costing over £42.
To cancel your purchase within the fourteen-working-day period, please package the relevant item securely and send it to us at the address below, within 14 days of notifying us of the cancellation.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded, insured delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. personalisation).
If we have already taken money for your order, as soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that item, together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge.
Cox the Saddler
23 High Street
Shipping and Handling
Our standard shipping service is Royal Mail 1st Class delivery. Depending on the value of the item shipped, we may use their Tracked service which requires a signature. In most cases we are happy to deliver to a work place address or to a neighbour if you are going to be out when your postman calls.
Due to distribution restrictions; Barbour products can only be delivered within the European Economic Area (EEA) and to BFPO addresses.
Some items which are too long for delivery via Royal Mail recorded delivery i.e. over 92cm long, will go via Parcel Force's 48 hour service. This applies mainly to shepherds crooks and thumbsticks.
We are happy to accept returns but it is the responsibility of the sender to ensure the parcel arrives safely back at Cox the Saddler Ltd, 23, High Street, Chesham, Bucks, HP5 1BG, ENGLAND.
If returning goods from outside the E.C. it is imperative that the parcel be marked, 'RETURNED GOODS' otherwise the parcel will get stuck in U.K. Customs and will eventaully be returned to the sender.
Under these difficult circumstances, we are extending the returns deadline to 5 calendar months after the date the goods were shipped from Cox's. We hope this will relieve customer stress and enable you to make a calm decision about whether to request a refund or a replacement. We are still shipping replacement items but see 'Delivery Schedule' for service limitations under the lockdown.
USUAL POLICY OUTSIDE COVID19 LOCKDOWN
In the event that you are not totally happy with your purchase for any reason, we are pleased to refund or replace. The goods must be returned to us, in a saleable condition, within 30 days of the date of despatch. We only ask that you pay the return postage to us using Royal Mail recorded delivery. Any discrepancies in the goods received must also be reported within 30 days of the date of despatch. Please note that we do not refund for items which are made-to-measure e.g. Gorringe jodhpurs, cut from a roll such as the leather strapping or cut to size like a walking stick, as these are not saleable once returned.
Please note our resin head collectors and silver plated canes may be used for light balance but are not suitable for heavy use or orthopaedic support. Care should be taken not to drop the cane to avoid denting the silver plate or chipping the lacquered shaft. These are collectors’ canes, and need to be handled with care. Collectors’ canes are not designed for orthopaedic use. If dropped on a hard surface, the resin heads will shatter. We will not issue refunds for damaged heads.
In the case of faulty or damaged goods being received, or if the goods received differ from those ordered, enclose a receipt for the return postage (you must use Royal Mail Recorded delivery only) and we will refund that too.
The parcel must be clearly marked with a returns number which can be obtained by emailing firstname.lastname@example.org explaining the situation.
Goods being returned from outside the UK, must state clearly on the packaging that the parcel contains 'Returned Goods', otherwise the parcel may be impounded by UK Customs and Excise. Please use standard insured mail, rather than a courrier, otherwise again the goods will be impounded.
Please note that if you ask us to replace the item with a different size for a second time, we will charge postage and handling at the rate of £4.95 to the UK or according to original price otherwise. The cost of shipping a different size the first time around is on us!
If you have any complaint about the products or services of www.saddler.co.uk please email email@example.com with details. Your email will usually be answered within 2 working days.
Cox the Saddler
23 High Street
Payment is always required with your order. We will not however debit your credit card until goods are ready to be despatched.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now U K law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Saddler are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
This website, any content contained herein and any usage of this website are governed by and construed in accordance with English Law. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may use the www.saddler.co.uk shopping cart only with the involvement of a parent or guardian.
Discounts are not given for products already offered at a sale price. Neither can discount coupons be used for buying spares. Some coupons are restricted to some brands, or may exclude certain brands, which will be stated. Anything you buy apart from postage will count as qualifying spend when there is a minimum spend level to qualify. Only one discount code may be used per purchase.
Your Shopping Bag
|YOUR SHOPPING BAG|
Barbour jacket came the next day. Fantastic service and wonderful jacket.
Than you very much.
Rob T., Manchester
Dear Sara and Paul, Thank you very much for your email concerning my order and it's despatch. I am extremely impressed with your service. I have subscribed to your
newsletter and I look forward to doing further business with your company in the future. Both my wife and I are 'shooters' and we are always on the lookout for good country clothing and accessories. With best wishes to you both
Tom R., Perthshire
Hi Paul & Sara, Just received my jacket. I’m delighted with it. Thanks very much Best wishes David.
David M., Norfolk
Just a quick email to let you know that the cap arrived yesterday (Saturday) so very many thanks for sorting the remainder of my order out.
Your help is very much appreciated…
Martin M., Ross-shire
My lovely Beadnell jacket arrived today amazing service I’m so pleased with it thank you so much
Alison M., Somerset
Perfect. I'm almost definitely going with Ashby now. Thank you so much! The people on Reddit were so right recommending Cox for y'alls customer service. I plan on ordering a Barbour soon from you guys. Again, thanks and keep it up! You guys are awesome :)
The Barbour Birches coat arrived yesterday and I am so pleased with it. I was fortunate to be one of the few that has received one and I hope you managed to get one for yourself too!
You were very informative and helpful.
Hi Sara and Paul,
I'd just like to let you know that after two weeks, my order with Cox has finally arrived across the pond here in California! After what felt like forever --which I'm sure was primarily prolonged by CoVid-19 delays -- I couldn't contain my excitement for its arrival. To my further delight, the jacket fitted perfectly like a glove, and I cannot wait to wear it more!
I just want to thank you both for the prompt shipment and Sara for her contribution and product expertise on Reddit. It has certainly made the process of picking out a coat online much easier. Finally, I hope the store continues to ride through this crisis with strength and I wish you both a safe and healthy rest of the summer!
I'll certainly be recommending this lovely business with my peers once I get back to school.
That was quick. Great, cheers!
Thank you great service!!! Parcel was delivered today!! Perfect!!!
Liam H., Manchester
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