Cox the Saddler

Privacy Policy

Cox the Saddler may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

WHAT WE COLLECT

We collect the following information...

When making a purchase

Name and address (for shipping and billing), including email address (for order confirmation) and phone number (in case of issues with your order).

We also collect payment information such as card number, which is not stored by us but passed to Sagepay for processing. Thereafter we refer to the transaction by reference, we do not retain any card details ourselves.

When registering on-site

Name and address, telephone and email, permission to contact you.

When subscribing to our Newsletter

First name, email address, opt in data, IP address

WHAT WE DO WITH THE INFORMATION WE COLLECT

Registration data

This is primarily used to fast track your future checkouts, by remembering your name and address. We also use your registration to collate your orders for your convvenience - and to provide you with tracking links for each delivery which uses tracking.

With your permission we may also pass your information to our Newsletter managed by Mailchimp.

Newsletter signups

If you sign up to our newsletter, which is run by Mailchimp, we will periodically send emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you've signed up to receive news and information from us, this will be managed through MailChimp. MailChimp store your name and email address safely and securely; their privacy policy can be read here: https://mailchimp.com/legal/privacy/

Shopping data

We will use this data to manage your order, taking payment, picking, packing and despatching correctly and dealing with any issues which may arise. We may use the information to improve our products and services. We may with your permission pass your data to our newsletter, see above.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We store an unique visitor number in a cookie on your device, not much data. Then we can help you by remembering your shopping cart contents, which products you were looking for and if you had started to checkout, we can remember what you told us.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Cox the Saddler is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will not pass your details on to third parties without your knowledge or permission.

DISCLOSURE

Cox the Saddler might disclose your personal information if required by law to do so or if you violate our Terms and Conditions.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sara@saddler.co.uk

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CUSTOMERS SAY

Thank you - arrived this morning, excellent service!!
Harry T., London
Hello Paul,

Thanks for the replacement shooting stick seat we received it this morning. My long deceased father-in-law bought it for my husband many years ago and it was used until the seat gave way. Thanks to your company we have managed to repair it and pass it on to our son who has coveted it for a long time.
My husband is absolutely thrilled with it.

Thank you. Regards Mrs T.
________________________________________

Maureen T., Rugby
Hello Sara and Paul,

Many thanks for the great service, the straps arrived in the post on the day after I'd ordered them. Very impressed and will, without doubt, look to buying from you in the future and recommend you to friends and family.

The straps are for an old Saddler wicker picnic basket which was a gift from my mother many years ago and which I'm now refitting for my eldest son. One of the straps had been lost during a picnic on a visit to Norfolk twenty years ago, and I can't remember when I lost the other one!

You should congratulate yourselves on such good service.

Best regards,

Linda H., Essex
Excellent service, Thank you very much 😊
Wendy S., Kent
Hi Sara, hi Paul,
Thanks for very fast delivery!
Jacket was here yesterday.
Cool, well fitting product.

Kind regards from
The Netherlands
Oliver

Oliver K., Netherlands
Hi Paul, Many thanks for your reply to my mail. Just to let you know that the parcel arrived this morning as you predicted. The item is a perfect fit. Thanks for the great customer service.


Kind regards

Geoffrey K., Cheshire
© Cox the Saddler 2018