Cox the Saddler
Cox the Saddler may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
WHAT WE COLLECT
We collect the following information...
When making a purchase
Name and address (for shipping and billing), including email address (for order confirmation) and phone number (in case of issues with your order).
We also collect payment information such as card number, which is not stored by us but passed to Sagepay for processing. Thereafter we refer to the transaction by reference, we do not retain any card details ourselves.
When registering on-site
Name and address, telephone and email, permission to contact you.
When subscribing to our Newsletter
First name, email address, opt in data, IP address
WHAT WE DO WITH THE INFORMATION WE COLLECT
This is primarily used to fast track your future checkouts, by remembering your name and address. We also use your registration to collate your orders for your convvenience - and to provide you with tracking links for each delivery which uses tracking.
With your permission we may also pass your information to our Newsletter managed by Mailchimp.
We will use this data to manage your order, taking payment, picking, packing and despatching correctly and dealing with any issues which may arise. We may use the information to improve our products and services. We may with your permission pass your data to our newsletter, see above.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We store an unique visitor number in a cookie on your device, not much data. Then we can help you by remembering your shopping cart contents, which products you were looking for and if you had started to checkout, we can remember what you told us.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Cox the Saddler is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will not pass your details on to third parties without your knowledge or permission.
Cox the Saddler might disclose your personal information if required by law to do so or if you violate our Terms and Conditions.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org
Your Shopping Bag
|YOUR SHOPPING BAG|
|Great, thank you! It was a pleasure and I will definitely be back should my Delsey lose another wheel. |
Have a great day!
Danny A., Calgary
Hi Sara and Paul, Just a note to say thank you from the other side of the world. My order arrived yesterday and now my Targus Roller is as good as new! Very impressed at the quick turnaround. Cheers, David
David K., Auckland
Toward the end of April I sent to you a case with defective lock. I requested that the lock be repaired /replaced. You repaired the lock & I had the case back within about a week of sending it. For the repair you charged £5. You said the repair had been simple & quick to do.
I thank you for peerless customer service & integrity. It would have been easy for you to charge me ten times more & I'd have still paid up happily. So thank you for exemplary service.
Michael P., U.K.
Paul, I've just got around to replacing the catch on my briefcase. I managed this in 5 minutes with no problems.
So for £10.60 I have saved myself the cost of a new briefcase. This one originally cost £35 from John Lewis a couple of years or so ago.
Alastair B., Newcastle
Good morning Paul and Sara,I received my Barbour Betty liner today itís fab I put it on straightaway. Thank you for your excellent service. Andrea
Andrea M., Hartlepool
Dear Sara and Paul, A BIG THANK YOU.
For weeks I have been searching for a new wheel for my 18 month old Antler suitcase. A Google search for 'suitcase wheels' brought forward thousands, mostly from China, but none suitable. Then I came across your site which I have to admit I discounted at first. A Saddler, come on. But only closer inspection I found a Delsey wheel which looked identical to the wheel I had 'lost' at Manchester airport.
I took a chance and ordered it. It arrived next day. Fantastic. I fitted it this morning and apart from me having to drill one small hole in the suitcase for a screw it fitted perferctly. Much cheaper than a new suitcase.
Once again thanks for the great service.
Jack W., Yorkshire
|© Cox the Saddler 2018||All rights reserved|