Cox the Saddler

Privacy Policy

Cox the Saddler may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

WHAT WE COLLECT

We collect the following information...

When making a purchase

Name and address (for shipping and billing), including email address (for order confirmation) and phone number (in case of issues with your order).

We also collect payment information such as card number, which is not stored by us but passed to Sagepay for processing. Thereafter we refer to the transaction by reference, we do not retain any card details ourselves.

When registering on-site

Name and address, telephone and email, permission to contact you.

When subscribing to our Newsletter

First name, email address, opt in data, IP address

WHAT WE DO WITH THE INFORMATION WE COLLECT

Registration data

This is primarily used to fast track your future checkouts, by remembering your name and address. We also use your registration to collate your orders for your convvenience - and to provide you with tracking links for each delivery which uses tracking.

With your permission we may also pass your information to our Newsletter managed by Mailchimp.

Newsletter signups

If you sign up to our newsletter, which is run by Mailchimp, we will periodically send emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you've signed up to receive news and information from us, this will be managed through MailChimp. MailChimp store your name and email address safely and securely; their privacy policy can be read here: https://mailchimp.com/legal/privacy/

Shopping data

We will use this data to manage your order, taking payment, picking, packing and despatching correctly and dealing with any issues which may arise. We may use the information to improve our products and services. We may with your permission pass your data to our newsletter, see above.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We store an unique visitor number in a cookie on your device, not much data. Then we can help you by remembering your shopping cart contents, which products you were looking for and if you had started to checkout, we can remember what you told us.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Cox the Saddler is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will not pass your details on to third parties without your knowledge or permission.

DISCLOSURE

Cox the Saddler might disclose your personal information if required by law to do so or if you violate our Terms and Conditions.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sara@saddler.co.uk

Your Shopping Bag

YOUR SHOPPING BAG
Checkout   Details
Coupon Code?
  

CUSTOMERS SAY

Thank you for the follow up, Paul - and the fair price & reasonable shipping on quality merchandise. I promise to look your way first should the need for future purchases arise, as well as mention your establishment to friends on this side of the pond.
Best of luck to you,
Eric

Eric W., Amityville
Thanks, once again, great service.

I would like to tell you an amazing tale.

I bought a Barbour Border jacket from you about 4 years ago. Great advice on the telephone, great customer service and great value.

I decided I needed to replace my 15 year old Beaufort jacket, but for the life of me, I couldn’t remember where I’d bought the Border jacket from. I searched on the internet, but was searching under Barbour not saddler. Suffice to say, I’d given up hope of remembering or finding your name.

I travelled to Chester yesterday to both the Barbour outlet and Outdoor & Country. Both told me nobody wants a navy Beaufort, they only stock the olive colour. So I’d resolved to ordering one online from O & C, but they were very expensive.

Late yesterday evening, my wife was watching BBC iPlayer. The item finished and she exited iPlayer. The tv defaulted back to a live broadcast. It was midway through an episode of, 'Cuckoo', the comedian Greg Davies was talking to a group of people. I think he was a canvassing politician.

I was reading a book, so looked up very briefly, but took little notice.

Then a child started shouting, I think he said “fat man”, "fat man”, “fat man”. This annoyingly drew my attention.
I looked up again, the screen cut to a wide shot, with Greg Davies walking away.

And you know what I’m going to write now.

There in the background was your shop with Cox the Saddler as clear as anything.

I couldn’t believe it, I said to my wife, “That’s the name of the shop I’ve been trying to find for ages”.

It is probably one of the most serendipitous moments in my life. There were so many coincidences.

For her iPlayer programme to finish at that time, and for the tv to default back to the channel we were watching earlier (it could have been one of several), and at almost the exact moment that your shop came into view. Even more amazing is that I looked at the tv at that particular moment. As I said, I was deep in a book, normally I wouldn’t bother, but the shouting child disturbed my concentration.

My very best regards, John

John M., Merseyside
Thank you Paul, your customer service is really appreciated.
Kind Regards,

A.P., Peterboroough
Hi Paul,
Thanks for the email and dispatching the scarf so quickly. It arrived no problem.
I've already signed up to your newsletter and I'm happy to be able to support your business as it's quite local to me.
Many thanks,
Lee

Lee C., Slough
Hi Paul,
My order arrived yesterday and the wheels are fitted.
Many thanks for your excellent service.
Regards Ian

Ian B., Oxfordshire
Good morning Paul,

I’m not normally one to leave reviews or comments on purchases, however, I felt like my purchase from you guys really deserves recognition.

Living in the Highlands of Scotland, we are often penalised on either the cost or timescale of delivery. With yourselves there was no nonsense, with the item being delivered in perfect condition on the day I was told. In addition to this, there were no extra charges due to our location. I am delighted with my purchase and I am glad I chose yourselves to order from. Exceptional customer service from start to finish.

Thanks again,

B.M., Ross-shire
© Cox the Saddler 2019