Returns Policy & Complaintswww.saddler.co.ukIn the event that you are not totally happy with your purchase for any reason, we are pleased to refund or replace. The goods must be returned to us, in a saleable condition, within 30 days of the date of despatch. We only ask that you pay the return postage to us using a tracable, insured carriage method. In the case of faulty or damaged goods being received, or if the goods received differ from those ordered, enclose a receipt for the return postage and we will refund that too. The parcel must be clearly marked with a returns number which can be obtained by emailing returns@saddler.co.uk explaining the situation. Goods being returned from outside the UK, must state clearly on the packaging that the parcel contains ' Returned Goods' otherwise the parcel may be impounded by UK Customs and Excise. If you have any complaint about the products or services of www.saddler.co.uk please email paul@saddler.co.uk with details. Your email will be answered within 2 working days. Returns AddressReturns Department |